Refund & Cancellation Policy

Last Updated: September 5, 2026

Thank you for choosing Digilab Academy for your digital marketing education.

Because our products are primarily digital educational courses, access to course content may be provided immediately after successful payment. Therefore, our refund policy is designed specifically for digital learning products.

1. Course Purchase

Before purchasing a course, students are encouraged to carefully review:

• Course title

• Course description

• Course curriculum

• Course duration

• Course features

• Course requirements

• Pricing and applicable offers

By completing a purchase, you confirm that you have reviewed the course information and agree to this Refund & Cancellation Policy.

2. Refund Eligibility

Refund requests may be considered in limited circumstances, including:

• Duplicate payment for the same course

• Payment successfully deducted but course access was not provided

• Technical issue preventing access to the purchased course

• Other genuine payment or service-related issues at the sole discretion of Digilab Academy

Where a refund is approved, it will generally be processed through the original payment method, subject to payment gateway and banking timelines.

3. Non-Refundable Situations

Refunds may not be provided in situations including:

• Change of mind after purchasing a course

• Failure to complete the course

• Failure to watch course videos

• Lack of time to complete the course

• Failure to achieve a particular result from the course

• Purchase made without reviewing the course details

• Change in personal circumstances

• Loss of interest in the course

• Request made after substantial access or consumption of course content

• Violation of course access or usage rules

4. Digital Course Access

Because Digilab Academy provides digital educational content, once course access has been provided, refunds may be restricted.

If you have already accessed, downloaded, substantially consumed, or otherwise used the course content, your refund request may not be eligible.

5. Technical Issues

If you are unable to access a purchased course due to a technical issue, please contact our support team.

We will first attempt to resolve the issue by:

1. Verifying your account

2. Checking your enrollment

3. Restoring course access where appropriate

4. Providing technical assistance

If the issue cannot reasonably be resolved and the circumstances qualify under this policy, a refund may be considered.

6. Duplicate Payments

If you accidentally make multiple successful payments for the same course, please contact us as soon as possible.

After verification, the duplicate transaction may be eligible for a refund.

7. Refund Request Process

To request a refund, contact Digilab Academy through our official support email.

Please provide:

• Full Name

• Registered Email Address

• Course Name

• Transaction/Order ID

• Date of Payment

• Reason for Refund Request

• Relevant payment details or transaction proof, if required

We may request additional information to verify the transaction.

8. Refund Review

Every refund request may be reviewed individually.

Submitting a refund request does not automatically guarantee approval.

Digilab Academy reserves the right to approve or reject refund requests based on the circumstances and the terms of this policy.

9. Refund Processing Time

If a refund is approved, the amount will normally be returned through the original payment method.

The time required for the amount to reflect in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

10. Cancellation

Once a digital course purchase has been successfully completed and course access has been provided, cancellation may not be possible.

If you experience a payment-related issue, please contact our support team immediately.

11. Promotional Offers

Courses purchased under special discounts, promotional offers, bundles, or limited-time campaigns may have additional refund conditions.

The applicable terms displayed at the time of purchase will apply.

12. Unauthorized Sharing

Course access is intended only for the registered student.

Sharing login credentials, course videos, downloadable materials, or other protected content with others may result in suspension or termination of access without refund.

13. Policy Changes

Digilab Academy may update this Refund & Cancellation Policy from time to time.

The updated version will be published on this page.

14. Contact Us

For refund or cancellation-related queries:

Digilab Academy
Email: info@digilabacademy.com
Phone: 7754951503
Website: https://digilabacademy.com/